Return and Refund Policy

At StylesandFits by Ify, customer satisfaction is our priority. As each piece from Us is custom-made to your unique measurements and specifications, we do not offer returns on bespoke or personalized items. However, returns may be accepted under the following conditions:

  • Defective or Damaged Items:If the item you receive is defective or damaged due to an error on our part (e.g fabric flaws, construction issues, or incorrect specifications), you are eligible for a return or free alterations.
  • Incorrect Order:If the item delivered does not match the original order specifications (wrong fabric, color, or design), we will take full responsibility and offer a return or adjustment.
    Please Note: Slight differences in design or minor discrepancies in fabric color (due to lighting and screen resolution) are not considered defects.

Alterations:

Since our garments are custom-made, we understand that minor adjustments may be needed for the perfect fit. We offer one complimentary alteration within 14 days of delivery. This service includes sizing adjustments such as tightening, loosening, or shortening. Additional design changes may incur fees.To qualify for the free alteration service, please follow these steps:

  • Contact us within 14 days of receiving your order.
  • Provide details of the necessary adjustments along with clear images showing the areas that require alteration.

Once approved, you may return the item for alterations at your cost, but we will cover the cost of shipping it back to you.

Damaged/Incorrect Orders:

If your item is defective or incorrect, kindly contact us within 7 days via email Include your order number, a detailed description of the issue, and supporting photos of the item. Upon receiving the returned item, we will inspect it. If the claim is valid, we’ll offer a refund, exchange, or repair based on your preference. Please allow 5-7 business days for processing once we have received the returned item.

Refunds:

Customers are responsible for shipping the item back to us, and we recommend using a trackable shipping service. For approved cases (damaged or incorrect items), we will refund the return shipping cost.Refunds are processed within 7-10 business days after inspection if the return is approved. Refunds apply only for defective or incorrect items.

Cancellations:

Orders can be canceled within 2-4 hours of placement, as production begins afterward.

Items Lost or Damaged in Transit:

If your package is lost or damaged during shipping, we will work with the shipping carrier to resolve the issue. Please contact us immediately if you do not receive your package within the expected delivery timeframe. We will assist in tracking the shipment and provide a solution, including a replacement or refund if necessary.

Exchanges:

Since all our pieces are custom-made, we do not offer exchanges for different sizes or designs. If an error was made in your order, we will correct it at no additional charge. For all other cases, please refer to our Alteration Policy.

Final Sale Items:

Occasionally, we may offer sample sales, ready-to-wear items, or discounted items. Sale items are non-refundable unless defective.

For more details or to initiate a return, contact our customer service team via email or phone